
A Billion Dollars at Your Fingertips
With Frank C. Russell's Fifteen Action-Tested Sales Procedures

The Positive Coach Approach: Call Center Coaching for High Performance
Author: Sally Cordova; Judy McKee

Sales Management: An operational approach.
Publisher: Heinemann Publishers (Pty) Ltd

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
Author: Keith Dawson

The Executive Guide to Call Center Metrics
Author: Keith Dawson